Refund policy
Return & Refund Policy
We want you to love what you ordered. If something isn't right, we're here to help.
Return window
You have 14 days from the date of delivery to request a return. Requests made after 14 days cannot be accepted.
Condition of returned items
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition, with any tags, packaging, or dust bags included
- Free of damage, marks, scratches, or signs of wear
Items that cannot be returned
- Items marked as final sale or clearance
- Gift cards
- Items damaged through normal wear, misuse, or improper care
- Custom or personalised orders
Return shipping costs
If the item is defective, damaged on arrival, or we sent the wrong item: Lumely covers return shipping in full, and you receive a full refund or a free replacement — your choice.
For all other returns (change of mind, wrong colour chosen, no longer needed): the customer is responsible for the cost of return shipping. Original shipping charges are non-refundable.
How to start a return
- Email Bagcharmslb@gmail.com within 14 days of delivery with your order number and the reason for return.
- For defective or incorrect items, please attach clear photos.
- We'll reply within 2 business days with return instructions and the return address.
Please do not send items back before contacting us — unannounced returns cannot be processed.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.
Orders paid by cash on delivery are refunded by bank transfer to an account in the name of the original purchaser.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Damaged or missing items
Please inspect your order on delivery. If anything is damaged, defective, or missing, contact us within 48 hours of delivery so we can resolve it immediately.
Questions
Email bagcharmslb@gmail.com and we'll get back to you within 2 business days.